Four Critical Factors for Positive Organizational Change
The announcement came, “We are going to so some organizational restructuring. With a new Executive Director in place, the Board of Directors and Executive Team feel that it is a timely decision for some operational change.” From the mutterings of “here we go again”, to the moans and groans of [...]
There’s Always Room for Empathy
I was listening to the radio a couple of weeks ago when all of a sudden, the broadcaster, very emphatically says, “Slow down everyone, slow down!” She was referring to the large number of traffic accidents, which had occurred after our first local snowfall. The discussion continued to the fact [...]
Empathy & Continuous Improvement
Have you ever wondered whether you have sympathy for someone, or is it empathy that you feel? Sympathy is feeling compassion or sorrow for the hardships of another person. If someone tells you some news, you feel for them. Empathy on the other hand, is putting yourself in the shoes [...]
The Importance of Empathy in Leadership
She was someone I tremendously enjoyed working with. Her vision was second to none, focusing her attention on what mattered for the day and demonstrating uncanny insight into the future. She had a flair for recognizing and enhancing the strengths of her staff, and she had a strategic way of [...]
“Your Opinion Matters to Us”
Have you ever been invited to participate on a community development project or be part of creating a new organizational initiative? How about filling out a customer satisfaction survey or completed a poll about your ideal product? If you do participate, what are the key elements that ensure that you [...]
Building Trust & Satisfaction with Your Customers
A few years ago, the Executive Director of an organization I had been working with, approached me about a contentious situation with a family. At the time, the agency was providing support to their daughter and they were undergoing some changes. The family was causing some resistance and concern. The [...]
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