Have you ever been invited to participate on a community development project or be part of creating a new organizational initiative? How about filling out a customer satisfaction survey or completed a poll about your ideal product? If you do participate, what are the key elements that ensure that you [...]
A few years ago, the Executive Director of an organization I had been working with, approached me about a contentious situation with a family. At the time, the agency was providing support to their daughter and they were undergoing some changes. The family was causing some resistance and concern. The [...]
“Why does your organization or business exist?” It’s a question I ask when I am working with companies and organizations who are seeking to improve quality, create a new service or product or simply, to make a positive change. The responses are typically, “Because we provide support to vulnerable people”, [...]
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